SR
Seema R

1 reviews | Active since Oct 2017

29 Apr 2026, 16:05

Rate to player at Sunbet needs to be questioned, Treasures needs to be audited

I have been a player on the Sunbet site for over 2-3 years, i have no issues with my Host Wassim, great guy very efficient, always friendly and ready to the best he can, no issues with withdrawals or deposit either, my issues are with the recent drop in RTP, on 5 Treasure, there seems to be very little to no wins at all, if you have been playing for a while and the cup fills up, suddenly the game kicks you out and goes into malfunction, this happens about 47 to 5 times daily, sent an email to query, to date no response. Today i logged into a another players account, that barely plays and a very different experience all together, my account has no free spins or if any at least, 30m in between.

To all players we are being highly doped, the RTP its at it lowest ever, please try Playtsogo, you may not win on every game, but maybe after 3 losses the 4th is a win.

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Replies (1)
Sunbet (PTY) LTD
Sunbet (PTY) LTD's reply29 May 2026, 11:55
Official
Hi Seema ,
Thank you for taking the time to share your feedback and experience with us. We appreciate your continued support over the years and are pleased to hear about the positive service received from your host.

Please note that all games on our platform, including Treasures, operate using certified RNG systems and regulated RTP settings as provided by the game suppliers. Outcomes are random and cannot be adjusted on individual player accounts.

We’re sorry to hear about the game interruptions and your experience regarding the malfunction messages. We’d like to investigate this further with the relevant team. Kindly contact our support team with your username, device details, and screenshots where possible:
 Call Centre: +***5
 General Support: ***

Thank you for your feedback.