RM
Rendani M
1 reviews | Active since Oct 2016
08 Apr 2026, 07:57
Poor service no feedback
They did not pay my 3 withdrawals and a 100% deposit Bonus after I claimed the code and made a deposit.whenever I sent an email they only sent an auto acknowledgement reply and never bothered to resolve the issues.
Helpful (0)
Replies (2)0
Replies (2)
Sunbet (PTY) LTD's replyOfficial
10 Apr 2026, 09:50Hi Rendani,
Thank you for bringing this to our attention. We are sorry to hear about your experience and the frustration caused.
Withdrawals may be subject to processing times as well as verification requirements, and we would like to review the status of the transactions you’ve mentioned.
In addition, please note that deposit bonuses are subject to specific terms and wagering requirements that need to be met before any winnings can be withdrawn.
We understand your concern regarding the lack of feedback and would like to assist in resolving this matter as quickly as possible.
Kindly email us at *** with your username and details of the withdrawals and bonus in question so our team can investigate and provide you with feedback.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sorry to hear about your experience and the frustration caused.
Withdrawals may be subject to processing times as well as verification requirements, and we would like to review the status of the transactions you’ve mentioned.
In addition, please note that deposit bonuses are subject to specific terms and wagering requirements that need to be met before any winnings can be withdrawn.
We understand your concern regarding the lack of feedback and would like to assist in resolving this matter as quickly as possible.
Kindly email us at *** with your username and details of the withdrawals and bonus in question so our team can investigate and provide you with feedback.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Apr 2026, 09:50
Official
Hi Rendani,
Thank you for bringing this to our attention. We are sorry to hear about your experience and the frustration caused.
Withdrawals may be subject to processing times as well as verification requirements, and we would like to review the status of the transactions you’ve mentioned.
In addition, please note that deposit bonuses are subject to specific terms and wagering requirements that need to be met before any winnings can be withdrawn.
We understand your concern regarding the lack of feedback and would like to assist in resolving this matter as quickly as possible.
Kindly email us at *** with your username and details of the withdrawals and bonus in question so our team can investigate and provide you with feedback.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sorry to hear about your experience and the frustration caused.
Withdrawals may be subject to processing times as well as verification requirements, and we would like to review the status of the transactions you’ve mentioned.
In addition, please note that deposit bonuses are subject to specific terms and wagering requirements that need to be met before any winnings can be withdrawn.
We understand your concern regarding the lack of feedback and would like to assist in resolving this matter as quickly as possible.
Kindly email us at *** with your username and details of the withdrawals and bonus in question so our team can investigate and provide you with feedback.
Kind regards,
Sunbet Team
RM
Rendani M's updateReviewer Update
12 Apr 2026, 08:10Good day.
I have already sent 3 emails pertaining this issue,still I have not yet received my withdrawals (I only received a 10 digits instant money withdrawal code for R220.00 withdrawal without a withdrawal pin code)other 3 withdrawals are still outstanding.
Your messaging option on your portal keeps saying all your consultants are busy,your customer service number cuts off before a consultant can answer.As for the Bonus it was never credited after I claimed a Bonus code and deposited R180.00.please send my withdrawals,once you send my withdrawals you will never hear from me again.I will cancel the account I have with you to avoid stress.
I have already sent 3 emails pertaining this issue,still I have not yet received my withdrawals (I only received a 10 digits instant money withdrawal code for R220.00 withdrawal without a withdrawal pin code)other 3 withdrawals are still outstanding.
Your messaging option on your portal keeps saying all your consultants are busy,your customer service number cuts off before a consultant can answer.As for the Bonus it was never credited after I claimed a Bonus code and deposited R180.00.please send my withdrawals,once you send my withdrawals you will never hear from me again.I will cancel the account I have with you to avoid stress.
RM
Rendani M's update12 Apr 2026, 08:10
Reviewer Update
Good day.
I have already sent 3 emails pertaining this issue,still I have not yet received my withdrawals (I only received a 10 digits instant money withdrawal code for R220.00 withdrawal without a withdrawal pin code)other 3 withdrawals are still outstanding.
Your messaging option on your portal keeps saying all your consultants are busy,your customer service number cuts off before a consultant can answer.As for the Bonus it was never credited after I claimed a Bonus code and deposited R180.00.please send my withdrawals,once you send my withdrawals you will never hear from me again.I will cancel the account I have with you to avoid stress.
I have already sent 3 emails pertaining this issue,still I have not yet received my withdrawals (I only received a 10 digits instant money withdrawal code for R220.00 withdrawal without a withdrawal pin code)other 3 withdrawals are still outstanding.
Your messaging option on your portal keeps saying all your consultants are busy,your customer service number cuts off before a consultant can answer.As for the Bonus it was never credited after I claimed a Bonus code and deposited R180.00.please send my withdrawals,once you send my withdrawals you will never hear from me again.I will cancel the account I have with you to avoid stress.