Poor customer service and support

Good day

I made a deposit on Monday 4 August 2025 from my Discovery Bank account which did not come through. I made a second deposit from Standard Bank which did come through. I waited a few days assuming I did not do real-time payment. After three days I called both banks to verify if the funds were paid which was confirmed by both banks it was real time payments. I logged a ticket with Sunbet support ( #*** ) with the email from the Bank with the POP and received an automated response that the ticket has been escalated after no response for 24 hrs I sent a follow-up email. I received an email a day later asking for the POP, I sent again. I received an email stating the POP has been sent to accounts to resolve and it will take 24 to 72 hrs to resolve. It is now 93 hrs later and there is no response or funds in the account. This leads me to believe that Sunbet has grown to point where customer service seems to be forgotten or they couldn’t care less.

David Kisten