Poor customer journey, inadequate to no feedback even after requesting calls

Sunbet is by far the worst to deal with,on the 27th June 2025 while playing a game online during free spins going into a jackpot play the game freezes and says it's waiting for the account manager to confirm the last wager, I called in within an hour, spoke to a male whom didn't log the issue, the 30th called in again issue was logged, called back in 3 further times and on the last attempt I asked the agent the call centre manager call me because it's that duty to follow up on unresolved queries to this date no one has called me and the issue hasn't been resolved, I'm certain their calls are recorded , absolutely **** service, much rather stick to betway and Hollywood they are much more efficient with dealing with issues....