1 reviews | Active since Nov 2017
Pathetic services
So my account was already verified and Fica. Did withdrawal already with no issue. Did a withdrawal yesterday and it got rejectected because I was not Fica. Did the online Fica and it rejected my ID. This is the exact same document I used to Fica the first time but got rejected now. Tried to chat to an agent it keeps on saying all agents busy and eventually ends the chat. Emailed support and they just gave a Case ID number. Emailed the fica department self and they the Fica department responds by saying documents and email has been escalated to the Fica department. But I emailed it to the Fica department. Called there number and they drop the call everytime. Your services are pathetic. You advertise 24/7 support but there is absolutely no support.
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating this situation must be.
In some cases, accounts may require re-verification in line with regulatory requirements, even if documents were previously approved. However, we acknowledge that the process should be clear and consistent, and that you should not experience difficulty reaching support.
We have noted your case ID: 127565 and would like to have this matter reviewed as a priority.
Kindly email us at ***, confirming your username and any recent correspondence, so we can escalate this with the relevant team and provide you with feedback.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Sunbet Team
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating this situation must be.
In some cases, accounts may require re-verification in line with regulatory requirements, even if documents were previously approved. However, we acknowledge that the process should be clear and consistent, and that you should not experience difficulty reaching support.
We have noted your case ID: 127565 and would like to have this matter reviewed as a priority.
Kindly email us at ***, confirming your username and any recent correspondence, so we can escalate this with the relevant team and provide you with feedback.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Sunbet Team