CN
Cornel N
1 reviews | Active since Dec 2023
20 Nov 2025, 16:31
No response to emails.
I have been trying to get my Fica documents uploaded, I have sent 3 emails and spoke to a agent on live chat. Was promised that it will take 24 to 48 hours. It's been a week, still no Fica. It's impossible to upload selfies and documents on the website.
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Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:54Hi Cornel,
Thank you for bringing this to our attention. We sincerely apologise for the delay in responding to your emails and for the difficulty you’ve experienced uploading your FICA documents.
We understand how frustrating it must be to be advised of a 24 to 48 hour turnaround and then wait longer without resolution. This is not the level of service we aim to provide.
There may be a technical issue preventing document uploads, and we would like to escalate your account for immediate review. Kindly email us at *** with your username and attach your documents directly so we can prioritise verification and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this matter promptly.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We sincerely apologise for the delay in responding to your emails and for the difficulty you’ve experienced uploading your FICA documents.
We understand how frustrating it must be to be advised of a 24 to 48 hour turnaround and then wait longer without resolution. This is not the level of service we aim to provide.
There may be a technical issue preventing document uploads, and we would like to escalate your account for immediate review. Kindly email us at *** with your username and attach your documents directly so we can prioritise verification and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this matter promptly.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 13:54
Official
Hi Cornel,
Thank you for bringing this to our attention. We sincerely apologise for the delay in responding to your emails and for the difficulty you’ve experienced uploading your FICA documents.
We understand how frustrating it must be to be advised of a 24 to 48 hour turnaround and then wait longer without resolution. This is not the level of service we aim to provide.
There may be a technical issue preventing document uploads, and we would like to escalate your account for immediate review. Kindly email us at *** with your username and attach your documents directly so we can prioritise verification and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this matter promptly.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We sincerely apologise for the delay in responding to your emails and for the difficulty you’ve experienced uploading your FICA documents.
We understand how frustrating it must be to be advised of a 24 to 48 hour turnaround and then wait longer without resolution. This is not the level of service we aim to provide.
There may be a technical issue preventing document uploads, and we would like to escalate your account for immediate review. Kindly email us at *** with your username and attach your documents directly so we can prioritise verification and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this matter promptly.
Kind regards,
Sunbet Team