1 reviews | Active since May 2016
No Response From SunBet Regarding Serious *****ulent Betting Activity on My Account
I am extremely disappointed with SunBet’s lack of response regarding what I believe to be a very serious security breach on my account.
I have now logged two separate support tickets, and four days later, I have received no response, no acknowledgment, and no assistance.
First Ticket: #*** (Sun, Nov 16 – 4 days ago)
Second Ticket: #*** (Tue, Nov 18 – 2 days ago)
Both were submitted to report suspected *****ulent betting activity on my SunBet account, and the silence is unacceptable for an issue of this nature.
Incident Summary
On 15 November 2025, at 19:47:52, I made a withdrawal and my remaining active balance at that time was R1,582.23.
When I logged in the following morning, I found that my remaining balance had been completely depleted through a series of bets I did not place.
Suspicious Betting Activity Recorded
Date: 16 November 2025
Time: Between 09:06 and 09:16:27
Game: Rainbow Jackpots Power Lines
Estimated Total Bets: 261 bets in ±10 minutes
Breakdown of stakes:
Stake 1: 20 bets
Stake 2: 10 bets
Stake 4: 10 bets
Stake 10: 85 bets
Stake 20: 126 bets
Stake 50: 10 bets
This rapid, high-volume pattern is not consistent with my typical play behaviour, and I was not logged in at the time these bets occurred.
Actions Already Taken
Changed my password immediately
Reviewed all my devices (all use secure, encrypted connections)
Confirmed no one else has access to my login or devices
Request for Investigation
I requested SunBet to urgently investigate, specifically asking for:
Device type used
Browser/app used
IP address or geolocation
Login timestamps preceding the bets
These details are crucial for determining how unauthorized access was obtained.
Lack of Response
It is now four days since my first ticket, and SunBet has not acknowledged or responded to either of my support requests. For a licensed betting operator handling financial transactions, this level of unresponsiveness is completely unacceptable.
What I Expect
Immediate acknowledgement of both tickets
A full investigation into the unauthorized bets
Clear feedback on:
How the access occurred
The source/device of the *****ulent activity
Restoration or compensation where applicable
Assurance that SunBet’s security protocols are functioning as they should
Thank you for bringing this matter to our attention. We take allegations of unauthorised account access and suspicious betting activity extremely seriously.
We are concerned by the details you have outlined and would like to assure you that account security is a top priority. While we cannot discuss account-specific findings publicly, we would like to escalate this matter immediately for formal investigation.
Our security and risk team will review login activity, device data, IP records, betting logs, and session history associated with your account. This process is handled in line with our regulatory and security protocols.
Kindly email us urgently at *** and reference your existing ticket numbers so we can ensure your case is prioritised for review and that you receive direct feedback from the relevant team.
We understand the seriousness of your concern and appreciate the opportunity to investigate this thoroughly.
Kind regards,
Sunbet Team
Thank you for bringing this matter to our attention. We take allegations of unauthorised account access and suspicious betting activity extremely seriously.
We are concerned by the details you have outlined and would like to assure you that account security is a top priority. While we cannot discuss account-specific findings publicly, we would like to escalate this matter immediately for formal investigation.
Our security and risk team will review login activity, device data, IP records, betting logs, and session history associated with your account. This process is handled in line with our regulatory and security protocols.
Kindly email us urgently at *** and reference your existing ticket numbers so we can ensure your case is prioritised for review and that you receive direct feedback from the relevant team.
We understand the seriousness of your concern and appreciate the opportunity to investigate this thoroughly.
Kind regards,
Sunbet Team