NF
NATASHIA F
1 reviews | Active since Oct 2025
24 Oct 2025, 15:29
No man
Worst Casino ever, tryin to withdraw my winnings, then realized my account it is still on my old nr, i cant even verify my face or documents online as the website keeps on rejecting it or kick my off the website saying I must log in. Chat almost open for an hour now and no agent replies.
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Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 15:06Hi Natasha,
Thank you for bringing this to our attention. We are sorry to hear about the difficulty you’re experiencing while trying to withdraw your winnings.
If your account is linked to an older contact number, this may affect certain verification steps, including facial verification or document submission. For security reasons, account details must match the registered information before withdrawals can be processed.
We understand how frustrating it must be to encounter repeated logouts and delays on live chat. That is not the experience we aim to provide.
We would like to assist you in updating your details and completing the verification process successfully. Kindly email us at *** with your username, your updated contact number, and any error messages you are receiving so we can escalate this for urgent review.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sorry to hear about the difficulty you’re experiencing while trying to withdraw your winnings.
If your account is linked to an older contact number, this may affect certain verification steps, including facial verification or document submission. For security reasons, account details must match the registered information before withdrawals can be processed.
We understand how frustrating it must be to encounter repeated logouts and delays on live chat. That is not the experience we aim to provide.
We would like to assist you in updating your details and completing the verification process successfully. Kindly email us at *** with your username, your updated contact number, and any error messages you are receiving so we can escalate this for urgent review.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 15:06
Official
Hi Natasha,
Thank you for bringing this to our attention. We are sorry to hear about the difficulty you’re experiencing while trying to withdraw your winnings.
If your account is linked to an older contact number, this may affect certain verification steps, including facial verification or document submission. For security reasons, account details must match the registered information before withdrawals can be processed.
We understand how frustrating it must be to encounter repeated logouts and delays on live chat. That is not the experience we aim to provide.
We would like to assist you in updating your details and completing the verification process successfully. Kindly email us at *** with your username, your updated contact number, and any error messages you are receiving so we can escalate this for urgent review.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sorry to hear about the difficulty you’re experiencing while trying to withdraw your winnings.
If your account is linked to an older contact number, this may affect certain verification steps, including facial verification or document submission. For security reasons, account details must match the registered information before withdrawals can be processed.
We understand how frustrating it must be to encounter repeated logouts and delays on live chat. That is not the experience we aim to provide.
We would like to assist you in updating your details and completing the verification process successfully. Kindly email us at *** with your username, your updated contact number, and any error messages you are receiving so we can escalate this for urgent review.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team