How Many More 72 Hours Must I Wait for My Own Money?

This is completely unacceptable.

I lodged my complaint on Thursday and was told to allow 72 hours for the issue to be resolved. I waited.

When I followed up after the 72 hours had passed, I was told that the matter had been escalated and that I needed to wait another 72 hours.

I waited again.

That second 72 hours has now also passed — and I still have no resolution, no credit to my account and no refund.

This was an instant payment. The money was taken from my account instantly, yet I have now been waiting since Thursday for my money to be returned or credited.

How can an “instant” payment take days and days to resolve when the money was deducted immediately?

I have been patient. I have followed every instruction given to me by your support team. I have waited through TWO 72-hour periods. At this point, I am simply being sent in circles.

I want this resolved immediately. Credit my account or process the refund.

If you are refusing to resolve this matter, then please state that clearly in writing. I will take the matter to the relevant authorities and provide them with the full record of my interactions with your support team.

Enough with the 72-hour excuses. This has been going on since Thursday. I want my money back.