LN
Lereece N
1 reviews | Active since Oct 2025
06 Oct 2025, 20:26
Horrible service
Did 2 immediate transfers which never reflected in my account Tried the online chat which is trash . Sent an email and have not received a response in 2 days , I see no responses to other hello Peter complaints so I doubt I'll get one but pathetic service especially because sun international is a huge brand and we so often stay at their resort/ hotels. Truly disappointing service , Total put off from the brand as a whole.
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 15:17Hi Lereece,
Thank you for bringing this to our attention. We are sincerely sorry to hear about the frustration caused by your transfers not reflecting and the difficulty you’ve experienced when trying to get assistance.
Immediate transfers are typically processed in real time, however in certain cases delays may occur due to banking network processing or payment verification. Please be assured that all transactions are traceable and can be investigated thoroughly.
We are also concerned to hear about your experience across our support channels. That is not the level of service we aim to provide, and we take feedback of this nature seriously.
We would like to urgently review both transfer transactions and provide you with clear feedback. Kindly email us at *** with your username, the transfer amounts, date and time of each transaction, and the bank reference numbers so we can escalate this to our payments team for immediate investigation.
We appreciate the opportunity to address this matter and restore your confidence.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sincerely sorry to hear about the frustration caused by your transfers not reflecting and the difficulty you’ve experienced when trying to get assistance.
Immediate transfers are typically processed in real time, however in certain cases delays may occur due to banking network processing or payment verification. Please be assured that all transactions are traceable and can be investigated thoroughly.
We are also concerned to hear about your experience across our support channels. That is not the level of service we aim to provide, and we take feedback of this nature seriously.
We would like to urgently review both transfer transactions and provide you with clear feedback. Kindly email us at *** with your username, the transfer amounts, date and time of each transaction, and the bank reference numbers so we can escalate this to our payments team for immediate investigation.
We appreciate the opportunity to address this matter and restore your confidence.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 15:17
Official
Hi Lereece,
Thank you for bringing this to our attention. We are sincerely sorry to hear about the frustration caused by your transfers not reflecting and the difficulty you’ve experienced when trying to get assistance.
Immediate transfers are typically processed in real time, however in certain cases delays may occur due to banking network processing or payment verification. Please be assured that all transactions are traceable and can be investigated thoroughly.
We are also concerned to hear about your experience across our support channels. That is not the level of service we aim to provide, and we take feedback of this nature seriously.
We would like to urgently review both transfer transactions and provide you with clear feedback. Kindly email us at *** with your username, the transfer amounts, date and time of each transaction, and the bank reference numbers so we can escalate this to our payments team for immediate investigation.
We appreciate the opportunity to address this matter and restore your confidence.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sincerely sorry to hear about the frustration caused by your transfers not reflecting and the difficulty you’ve experienced when trying to get assistance.
Immediate transfers are typically processed in real time, however in certain cases delays may occur due to banking network processing or payment verification. Please be assured that all transactions are traceable and can be investigated thoroughly.
We are also concerned to hear about your experience across our support channels. That is not the level of service we aim to provide, and we take feedback of this nature seriously.
We would like to urgently review both transfer transactions and provide you with clear feedback. Kindly email us at *** with your username, the transfer amounts, date and time of each transaction, and the bank reference numbers so we can escalate this to our payments team for immediate investigation.
We appreciate the opportunity to address this matter and restore your confidence.
Kind regards,
Sunbet Team