TN
Thando N
1 reviews | Active since May 2024
01 Nov 2025, 16:53
Horrible Client service
I honestly don't have words for the horrible, uncaring service from Sunbet. I won some money and withdrew R 100 just to test it out with no problems. The problems started when I wanted to withdraw the rest of the money. I was asked for Fica documents which is expected however it has been days since I sent them and nothing has happened. The Live chat is not attended, an agent will greet and ask how they can assist and then vanishes. I used to hear and read nasty comments about Sunbet and I am sad to say that they were not incorrect. They clearly dont care about us but just our money.
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 14:57Hi Thando,
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you feel, especially after initially having a smooth withdrawal.
Please note that FICA verification is a regulatory requirement before certain withdrawals can be processed. In addition, our platform has a minimum withdrawal threshold, and verification may be required once cumulative withdrawals or specific limits are reached. These measures are in place to ensure compliance and account security.
That said, we understand how frustrating it can be when there are delays or when communication does not meet your expectations. That is certainly not the level of service we aim to provide.
We are also concerned to hear about your live chat experience, as all queries should be handled professionally and without interruption.
We would like to prioritise your account and review the timeline of your FICA submission and support interactions to ensure this matter is resolved properly.
Kindly email us at *** with your username and the date your documents were submitted so we can escalate this for urgent review and provide you with clear feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you feel, especially after initially having a smooth withdrawal.
Please note that FICA verification is a regulatory requirement before certain withdrawals can be processed. In addition, our platform has a minimum withdrawal threshold, and verification may be required once cumulative withdrawals or specific limits are reached. These measures are in place to ensure compliance and account security.
That said, we understand how frustrating it can be when there are delays or when communication does not meet your expectations. That is certainly not the level of service we aim to provide.
We are also concerned to hear about your live chat experience, as all queries should be handled professionally and without interruption.
We would like to prioritise your account and review the timeline of your FICA submission and support interactions to ensure this matter is resolved properly.
Kindly email us at *** with your username and the date your documents were submitted so we can escalate this for urgent review and provide you with clear feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 14:57
Official
Hi Thando,
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you feel, especially after initially having a smooth withdrawal.
Please note that FICA verification is a regulatory requirement before certain withdrawals can be processed. In addition, our platform has a minimum withdrawal threshold, and verification may be required once cumulative withdrawals or specific limits are reached. These measures are in place to ensure compliance and account security.
That said, we understand how frustrating it can be when there are delays or when communication does not meet your expectations. That is certainly not the level of service we aim to provide.
We are also concerned to hear about your live chat experience, as all queries should be handled professionally and without interruption.
We would like to prioritise your account and review the timeline of your FICA submission and support interactions to ensure this matter is resolved properly.
Kindly email us at *** with your username and the date your documents were submitted so we can escalate this for urgent review and provide you with clear feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you feel, especially after initially having a smooth withdrawal.
Please note that FICA verification is a regulatory requirement before certain withdrawals can be processed. In addition, our platform has a minimum withdrawal threshold, and verification may be required once cumulative withdrawals or specific limits are reached. These measures are in place to ensure compliance and account security.
That said, we understand how frustrating it can be when there are delays or when communication does not meet your expectations. That is certainly not the level of service we aim to provide.
We are also concerned to hear about your live chat experience, as all queries should be handled professionally and without interruption.
We would like to prioritise your account and review the timeline of your FICA submission and support interactions to ensure this matter is resolved properly.
Kindly email us at *** with your username and the date your documents were submitted so we can escalate this for urgent review and provide you with clear feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team