RG
Ruben G
1 reviews | Active since Mar 2018
02 Apr 2026, 19:56
Don't use Sunbet!!!!!
Forced to give 1 star, if I could I would give 0.
Struggling with FICA verification, and they cant give me an explanation why (Problem is on their side)
Call center, pathetic!!! Can't get thru, phone hangs up.
Sunbet has lost me as a customer.
Hollywoodbets is my go to
Sort out your stuff Sunbet!!!
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Replies (1)0
Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Apr 2026, 10:07Hi Ruben,
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration regarding the FICA verification process and difficulty reaching support.
FICA verification is a regulatory requirement, and documents may be declined if they do not meet the necessary criteria. That said, this should be clearly communicated, and you should be able to receive assistance when needed.
We would like to review your account and provide you with clarity on what may be causing the issue.
Kindly email us at *** with your username and any documents submitted so our team can investigate and assist you further.
We appreciate the opportunity to resolve this matter.
Kind regards,
Sunbet Team
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration regarding the FICA verification process and difficulty reaching support.
FICA verification is a regulatory requirement, and documents may be declined if they do not meet the necessary criteria. That said, this should be clearly communicated, and you should be able to receive assistance when needed.
We would like to review your account and provide you with clarity on what may be causing the issue.
Kindly email us at *** with your username and any documents submitted so our team can investigate and assist you further.
We appreciate the opportunity to resolve this matter.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Apr 2026, 10:07
Official
Hi Ruben,
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration regarding the FICA verification process and difficulty reaching support.
FICA verification is a regulatory requirement, and documents may be declined if they do not meet the necessary criteria. That said, this should be clearly communicated, and you should be able to receive assistance when needed.
We would like to review your account and provide you with clarity on what may be causing the issue.
Kindly email us at *** with your username and any documents submitted so our team can investigate and assist you further.
We appreciate the opportunity to resolve this matter.
Kind regards,
Sunbet Team
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration regarding the FICA verification process and difficulty reaching support.
FICA verification is a regulatory requirement, and documents may be declined if they do not meet the necessary criteria. That said, this should be clearly communicated, and you should be able to receive assistance when needed.
We would like to review your account and provide you with clarity on what may be causing the issue.
Kindly email us at *** with your username and any documents submitted so our team can investigate and assist you further.
We appreciate the opportunity to resolve this matter.
Kind regards,
Sunbet Team