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Prathna M
1 reviews | Active since Nov 2016
19 Dec 2025, 19:11
Do not use Sunbet
I deposited a R100 voucher which did not reflect, I went to the chat waited 10min to speak to an agent and was connected to an agent named Dimpho! It took her 10min to reply to each msg. She then tells me I must wait 24hrs for the money to reflect! I told her I am not happy with this! She literally didnt respond and ended the chat. Disgusting service! Do not use this site its clearly not reliable and the customer service is pathetic! They send you msgs to visit the site and when you do you get this type of service!
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:31Hi Prathna,
Thank you for bringing this to our attention. We are sincerely sorry to hear about your experience regarding your deposit and the interaction with our support team.
We understand how frustrating it can be when a deposit does not reflect immediately. In some cases, voucher deposits may take up to 24 hours to reflect depending on processing times, but this should always be communicated clearly and professionally.
We are also concerned to hear about your experience on chat, as this is not the level of service we aim to provide. We would like to review both the deposit transaction and the chat interaction to ensure this matter is addressed properly.
Kindly email us at ***
with your username, the voucher details, and the approximate time of the chat so we can investigate further and provide you with clear feedback.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sincerely sorry to hear about your experience regarding your deposit and the interaction with our support team.
We understand how frustrating it can be when a deposit does not reflect immediately. In some cases, voucher deposits may take up to 24 hours to reflect depending on processing times, but this should always be communicated clearly and professionally.
We are also concerned to hear about your experience on chat, as this is not the level of service we aim to provide. We would like to review both the deposit transaction and the chat interaction to ensure this matter is addressed properly.
Kindly email us at ***
with your username, the voucher details, and the approximate time of the chat so we can investigate further and provide you with clear feedback.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 13:31
Official
Hi Prathna,
Thank you for bringing this to our attention. We are sincerely sorry to hear about your experience regarding your deposit and the interaction with our support team.
We understand how frustrating it can be when a deposit does not reflect immediately. In some cases, voucher deposits may take up to 24 hours to reflect depending on processing times, but this should always be communicated clearly and professionally.
We are also concerned to hear about your experience on chat, as this is not the level of service we aim to provide. We would like to review both the deposit transaction and the chat interaction to ensure this matter is addressed properly.
Kindly email us at ***
with your username, the voucher details, and the approximate time of the chat so we can investigate further and provide you with clear feedback.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sincerely sorry to hear about your experience regarding your deposit and the interaction with our support team.
We understand how frustrating it can be when a deposit does not reflect immediately. In some cases, voucher deposits may take up to 24 hours to reflect depending on processing times, but this should always be communicated clearly and professionally.
We are also concerned to hear about your experience on chat, as this is not the level of service we aim to provide. We would like to review both the deposit transaction and the chat interaction to ensure this matter is addressed properly.
Kindly email us at ***
with your username, the voucher details, and the approximate time of the chat so we can investigate further and provide you with clear feedback.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team