CM
Churchill M
1 reviews | Active since Nov 2025
22 Nov 2025, 08:16
Dissatisfied customer
Sunbet is a very nonsensical business, I was requested to send fica verification, 3 months ago when I win im told to submit fica, and when you call, they tell me of 72 hrs and they are very rude, nice when you load vouchers but they don't want to pay
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:51Hi Churchill,
Thank you for sharing your feedback. We are sorry to hear about your experience and the frustration this has caused.
FICA verification is a regulatory requirement and may be requested at different stages of the account lifecycle, including prior to processing withdrawals. This is in place to ensure compliance and account security. It is not linked to whether a player has won, but rather to verification and regulatory obligations.
That said, we understand how frustrating it can feel if the process appears delayed or if communication was not handled professionally. This is certainly not the level of service we aim to provide.
We would like to review your account and verify the timeline of your FICA submission to ensure everything was processed correctly. Kindly email us at *** with your username so we can investigate further and provide you with clear feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Thank you for sharing your feedback. We are sorry to hear about your experience and the frustration this has caused.
FICA verification is a regulatory requirement and may be requested at different stages of the account lifecycle, including prior to processing withdrawals. This is in place to ensure compliance and account security. It is not linked to whether a player has won, but rather to verification and regulatory obligations.
That said, we understand how frustrating it can feel if the process appears delayed or if communication was not handled professionally. This is certainly not the level of service we aim to provide.
We would like to review your account and verify the timeline of your FICA submission to ensure everything was processed correctly. Kindly email us at *** with your username so we can investigate further and provide you with clear feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 13:51
Official
Hi Churchill,
Thank you for sharing your feedback. We are sorry to hear about your experience and the frustration this has caused.
FICA verification is a regulatory requirement and may be requested at different stages of the account lifecycle, including prior to processing withdrawals. This is in place to ensure compliance and account security. It is not linked to whether a player has won, but rather to verification and regulatory obligations.
That said, we understand how frustrating it can feel if the process appears delayed or if communication was not handled professionally. This is certainly not the level of service we aim to provide.
We would like to review your account and verify the timeline of your FICA submission to ensure everything was processed correctly. Kindly email us at *** with your username so we can investigate further and provide you with clear feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Thank you for sharing your feedback. We are sorry to hear about your experience and the frustration this has caused.
FICA verification is a regulatory requirement and may be requested at different stages of the account lifecycle, including prior to processing withdrawals. This is in place to ensure compliance and account security. It is not linked to whether a player has won, but rather to verification and regulatory obligations.
That said, we understand how frustrating it can feel if the process appears delayed or if communication was not handled professionally. This is certainly not the level of service we aim to provide.
We would like to review your account and verify the timeline of your FICA submission to ensure everything was processed correctly. Kindly email us at *** with your username so we can investigate further and provide you with clear feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team