LJ
Lisa J
1 reviews | Active since Sept 2019
12 Oct 2025, 09:14
Credit Card Deposit via App Not Reflecting
Made a direct deposit via my credit card and the funds didn't reflect. Made others the same day with no issues. The "bot" is absolutely useless and just ends the chats or leaves me hanging, or responds with the same AI generated response. I've sent numerous emails with all the information and supporting screenshots and have only received the auto reply to each one. I am at my wits end. I am disgusting with the service as I'm usually one to play LottoStar and have always had excellent customer service. Sunbet you are *******!!! I am starting to doubt I'll ever see my money with all these bad reviews and no response via any and all platforms. They **** don't give a ****...
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Replies (2)LJ
Lisa J's updateReviewer Update
12 Oct 2025, 09:17So irritated my grammar wasn't grammaring!
LJ
Lisa J's update12 Oct 2025, 09:17
Reviewer Update
So irritated my grammar wasn't grammaring!
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 15:15Hi Lisa,
Thank you for your detailed feedback. We are truly sorry for the frustration and distress this situation has caused.
Credit card deposits are generally processed instantly, however in some cases delays can occur due to bank authorisation checks or payment gateway verification processes. Please be assured that all card transactions generate traceable references, and funds cannot simply disappear.
We are concerned to hear that you have not received meaningful feedback after submitting your information and screenshots. That is not the level of service we aim to provide.
We would like to urgently escalate your case to our payments and technical teams for immediate investigation. Kindly email us at *** with your username, deposit amount, date and time of the transaction, and the bank authorisation reference so we can trace the payment and provide you with a definitive update.
We appreciate the opportunity to resolve this matter and restore your confidence.
Kind regards,
Thank you for your detailed feedback. We are truly sorry for the frustration and distress this situation has caused.
Credit card deposits are generally processed instantly, however in some cases delays can occur due to bank authorisation checks or payment gateway verification processes. Please be assured that all card transactions generate traceable references, and funds cannot simply disappear.
We are concerned to hear that you have not received meaningful feedback after submitting your information and screenshots. That is not the level of service we aim to provide.
We would like to urgently escalate your case to our payments and technical teams for immediate investigation. Kindly email us at *** with your username, deposit amount, date and time of the transaction, and the bank authorisation reference so we can trace the payment and provide you with a definitive update.
We appreciate the opportunity to resolve this matter and restore your confidence.
Kind regards,
Sunbet (PTY) LTD's reply10 Feb 2026, 15:15
Official
Hi Lisa,
Thank you for your detailed feedback. We are truly sorry for the frustration and distress this situation has caused.
Credit card deposits are generally processed instantly, however in some cases delays can occur due to bank authorisation checks or payment gateway verification processes. Please be assured that all card transactions generate traceable references, and funds cannot simply disappear.
We are concerned to hear that you have not received meaningful feedback after submitting your information and screenshots. That is not the level of service we aim to provide.
We would like to urgently escalate your case to our payments and technical teams for immediate investigation. Kindly email us at *** with your username, deposit amount, date and time of the transaction, and the bank authorisation reference so we can trace the payment and provide you with a definitive update.
We appreciate the opportunity to resolve this matter and restore your confidence.
Kind regards,
Thank you for your detailed feedback. We are truly sorry for the frustration and distress this situation has caused.
Credit card deposits are generally processed instantly, however in some cases delays can occur due to bank authorisation checks or payment gateway verification processes. Please be assured that all card transactions generate traceable references, and funds cannot simply disappear.
We are concerned to hear that you have not received meaningful feedback after submitting your information and screenshots. That is not the level of service we aim to provide.
We would like to urgently escalate your case to our payments and technical teams for immediate investigation. Kindly email us at *** with your username, deposit amount, date and time of the transaction, and the bank authorisation reference so we can trace the payment and provide you with a definitive update.
We appreciate the opportunity to resolve this matter and restore your confidence.
Kind regards,