BEWARE: False Advertising
Poor service and *********** support staff. I was sent an email on Saturday 13/07/2019 about your double weekend bonus offer. I deposited money and placed a bet on the Wimbledon woman's final. I checked my account after the match has resulted and could not find my "free bet" anywhere thus sent several emails to your support staff (which they still have not responded to) I tried your online chat which lead to nowhere since the person had no idea firstly about the promotion and how it even worked. I requested that her manager phone me so we can discuss the issue and sort it out (still waiting for that as well). My next step will have to be a complaint the the WCGB since your support won't assist and simply ignore queries.
Helpful (0)
Replies (2)0
Replies (2)
Sunbet (PTY) LTD's replyOfficial
15 Jul 2019, 10:51Hello Sam R,
Thank you for your feedback.
Free bets are automatically credited but sometimes they have to be escalated because it was not creditted automaticly.
Please provide me with your Sunbet account number or username and i can investigate the query for you.
Kind regards
Fabian van Niekerk
Thank you for your feedback.
Free bets are automatically credited but sometimes they have to be escalated because it was not creditted automaticly.
Please provide me with your Sunbet account number or username and i can investigate the query for you.
Kind regards
Fabian van Niekerk
Sunbet (PTY) LTD's reply15 Jul 2019, 10:51
Official
Hello Sam R,
Thank you for your feedback.
Free bets are automatically credited but sometimes they have to be escalated because it was not creditted automaticly.
Please provide me with your Sunbet account number or username and i can investigate the query for you.
Kind regards
Fabian van Niekerk
Thank you for your feedback.
Free bets are automatically credited but sometimes they have to be escalated because it was not creditted automaticly.
Please provide me with your Sunbet account number or username and i can investigate the query for you.
Kind regards
Fabian van Niekerk
Sunbet (PTY) LTD's replyOfficial
15 Jul 2019, 11:48Hello Sam R,
Thank you for your feedback.
If you could provide me with your account details i could try and establish what the issue was and assist in rectifying if it was something we could have done better on.I would like to look at the situation and then provide you with the feedback.
Thank you for your feedback.
If you could provide me with your account details i could try and establish what the issue was and assist in rectifying if it was something we could have done better on.I would like to look at the situation and then provide you with the feedback.
Sunbet (PTY) LTD's reply15 Jul 2019, 11:48
Official
Hello Sam R,
Thank you for your feedback.
If you could provide me with your account details i could try and establish what the issue was and assist in rectifying if it was something we could have done better on.I would like to look at the situation and then provide you with the feedback.
Thank you for your feedback.
If you could provide me with your account details i could try and establish what the issue was and assist in rectifying if it was something we could have done better on.I would like to look at the situation and then provide you with the feedback.