******* behaviour from SUNBET....PLEASE BE AWARE

i would like to lay a complaint against the support team at Sunbet my name is Lance and i did a withdrawal of R200 last week Saturday 0/08/2025 and day in and day out i was advised that funds were paid via nedbank imali and that it was paid to the wrong account. i was told funds were reversed back into my Sunbet account the Monday and today is Friday and still nothing. everyday i have been calling and in every conversation i have been told different stories by different agents. i feel Sunbet is trying to keep this money from me and i am really frustrated by this. the phone gets put off in my face while i am chatting to Agents and i was even told by a Team Leader Ntando that my money will be paid into my sunbet account by Thursday and up until today nothing. i already laid a complaint the National Gambling board for them to investigate this matter with the names of every Agent who assisted me naming Lindiwe and Sifiso and Ntando. i called in this morning at 08:55am and the agent i spoke to blatantly **** to me that no Team Leader was available to chat to me via the phone but every time i bring up this conversation i get ignored, leading to the possibility of manipulation that this money will not be paid to me. my contact number is *** and its the same number used on my Sunbet account. i informed the National Gambling Board to contact Sunbet directly within the next 24 - 72 hours and this will be done. i will explore all avenues on social media platforms to make everyone aware of this online platform and to be aware of Sunbet and their withdrawal processes. i literally used more than R200 airtime to contact Sunbet telephonically because the online chats platform is useless. now to my surprise i am complaining about a R200 that is not paid to me but yet i have used more than that in Data bundles and Airtime because i get promises a call back that never gets done.