KT
Kabelo T
1 reviews | Active since May 2020
05 Dec 2025, 13:22
Aviator takes money from clients without any bets accepted
Their chats are always busy , no getting back to clients. They have been deducting money off my balance via Aviator even though the bets were not accepted by them. Site is slow and a little suspicious as they cut off bets when the Aviator flight is going for higher numbers and then when it goes under 2.00 they take all bets . System seems rigged and manipulated
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Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:42Hi Kabelo,
Thank you for your feedback. We are concerned by the experience you’ve described and would like to clarify a few points.
Aviator and all other games on our platform operate using certified and independently tested systems. Outcomes are generated by approved randomised algorithms and cannot be influenced or manipulated by the platform.
If a bet is not successfully accepted due to timing, connection delays, or round cut-off before the game starts, it should not be processed as a valid wager. In instances where a technical issue results in an incorrect deduction, the amount is typically automatically rolled back to the player’s account once the system reconciles the round.
If you believe any funds were not correctly returned, we would like to formally investigate this for you. Kindly email us at *** with your username, the date and time of the affected rounds, and any relevant bet IDs so our technical team can review the detailed game logs and provide written feedback.
We take concerns of this nature seriously and remain committed to transparency and regulatory compliance.
Kind regards,
Thank you for your feedback. We are concerned by the experience you’ve described and would like to clarify a few points.
Aviator and all other games on our platform operate using certified and independently tested systems. Outcomes are generated by approved randomised algorithms and cannot be influenced or manipulated by the platform.
If a bet is not successfully accepted due to timing, connection delays, or round cut-off before the game starts, it should not be processed as a valid wager. In instances where a technical issue results in an incorrect deduction, the amount is typically automatically rolled back to the player’s account once the system reconciles the round.
If you believe any funds were not correctly returned, we would like to formally investigate this for you. Kindly email us at *** with your username, the date and time of the affected rounds, and any relevant bet IDs so our technical team can review the detailed game logs and provide written feedback.
We take concerns of this nature seriously and remain committed to transparency and regulatory compliance.
Kind regards,
Sunbet (PTY) LTD's reply10 Feb 2026, 13:42
Official
Hi Kabelo,
Thank you for your feedback. We are concerned by the experience you’ve described and would like to clarify a few points.
Aviator and all other games on our platform operate using certified and independently tested systems. Outcomes are generated by approved randomised algorithms and cannot be influenced or manipulated by the platform.
If a bet is not successfully accepted due to timing, connection delays, or round cut-off before the game starts, it should not be processed as a valid wager. In instances where a technical issue results in an incorrect deduction, the amount is typically automatically rolled back to the player’s account once the system reconciles the round.
If you believe any funds were not correctly returned, we would like to formally investigate this for you. Kindly email us at *** with your username, the date and time of the affected rounds, and any relevant bet IDs so our technical team can review the detailed game logs and provide written feedback.
We take concerns of this nature seriously and remain committed to transparency and regulatory compliance.
Kind regards,
Thank you for your feedback. We are concerned by the experience you’ve described and would like to clarify a few points.
Aviator and all other games on our platform operate using certified and independently tested systems. Outcomes are generated by approved randomised algorithms and cannot be influenced or manipulated by the platform.
If a bet is not successfully accepted due to timing, connection delays, or round cut-off before the game starts, it should not be processed as a valid wager. In instances where a technical issue results in an incorrect deduction, the amount is typically automatically rolled back to the player’s account once the system reconciles the round.
If you believe any funds were not correctly returned, we would like to formally investigate this for you. Kindly email us at *** with your username, the date and time of the affected rounds, and any relevant bet IDs so our technical team can review the detailed game logs and provide written feedback.
We take concerns of this nature seriously and remain committed to transparency and regulatory compliance.
Kind regards,