Appalling Service wrt Withdrawals

I have been trying to make a Withdrawal for WEEKS. I just got an automated e-mail that menionted that I need to FICA my account. They did not need ANY FICA when I did a deposit, but now they are taking weeks with a withdrawal request! Then, after numerous mails and requests, I got a mail this week to say that my FICA documents needs to be in COLOUR!! This was the first time this was communicated to me. I then submitted the colour documents Online AND via E-mail. I even copied in the Western Cape Gambling and Racing Board for assistance, but Sunbet is blatantly ignoring. From the comments on this site... it seems that this is a general problem. I am Appalled by this service, as I am a client of Sun International for many years!