PV
Panayiotis V
1 reviews | Active since Jan 2026
09 Jan 2026, 18:59
Account Fica
Worst support, been 10 days now and still my account is not fica approved it was approved for 1 hour and when i made my first withdrawal it got rejected and have to fica all over again and support is not replying to my emails as the self fica **** is not working on there site. ****ing terrible casino
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Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:12Hi Panayiotis,
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with your FICA verification.
We understand how concerning it must be to have your account approved and then asked to complete verification again, especially when attempting your first withdrawal. This is certainly not the experience we want for our players.
FICA verification is a regulatory requirement, but it should be processed efficiently and with clear communication. We would like to urgently review your account and determine what caused the re-verification request and any delay in responses.
Kindly email us at *** with your username and any previous correspondence so we can escalate this matter and provide you with clear feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with your FICA verification.
We understand how concerning it must be to have your account approved and then asked to complete verification again, especially when attempting your first withdrawal. This is certainly not the experience we want for our players.
FICA verification is a regulatory requirement, but it should be processed efficiently and with clear communication. We would like to urgently review your account and determine what caused the re-verification request and any delay in responses.
Kindly email us at *** with your username and any previous correspondence so we can escalate this matter and provide you with clear feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 13:12
Official
Hi Panayiotis,
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with your FICA verification.
We understand how concerning it must be to have your account approved and then asked to complete verification again, especially when attempting your first withdrawal. This is certainly not the experience we want for our players.
FICA verification is a regulatory requirement, but it should be processed efficiently and with clear communication. We would like to urgently review your account and determine what caused the re-verification request and any delay in responses.
Kindly email us at *** with your username and any previous correspondence so we can escalate this matter and provide you with clear feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with your FICA verification.
We understand how concerning it must be to have your account approved and then asked to complete verification again, especially when attempting your first withdrawal. This is certainly not the experience we want for our players.
FICA verification is a regulatory requirement, but it should be processed efficiently and with clear communication. We would like to urgently review your account and determine what caused the re-verification request and any delay in responses.
Kindly email us at *** with your username and any previous correspondence so we can escalate this matter and provide you with clear feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Sunbet Team