10 days still not even atleast a response to an email. 20 days issue not resolved. How do you do business like this it's disgusting. Pay me my money you owe stop dragging your feet.

So I had to contact Sunbet on the 6th of February as I had played a game I won yet they did not pay me. It happened twice the one was R250 including bet other was R150 including bet. So they thensaid they have sent to relevant department they will contact me when they have an answer.

I then contact them again 4 days later on 10feb as they still hadn't contacted me and it seemed far over the reasonable amount of time to resolve an issue like this they took a day to respond saying again it's with relevant department they still waiting for an answer. Then the 12th of feb I message again they take until the 16th to send exact same answer as before.

I then email and say how can it take so long far above any reasonable timeframe as industry general standard for things like this is max 5 working days. I have sent several emails since the 16th requesting any type of response or feedback and for someone to tell me how on earth they can take so long how this is legal surely they can't just take whatever time they want as then why would they ever pay? Since the 16th I haven't gotten a single email back from them they are just blatantly ignoring me. I guess it's nice to just take your time delay and all when you the one sitting with the money and not the one that's being affected by the situation but now it's just beyond rediculos they have owed me that money for 20 days they must pay now. Or at the Bare minimum be professional enough to atleast respond to my emails 10 days to respond Is pathetic. Unprofessional unreasonable and should be ******** that they are doing this.

So I was playing skyward deluxe where the goal is to cash out before the plane fly's away and the multiplier grows until it flies away so if the plane fly's away at 2.00x and you cash out anywhere up to 1.99x you get ur bet multip**** by the amount u cash out on. Or you are supposed too.

Playing a R50 bet I let multiplier run and at 4.99x I hit cash out as generally it will then either pay 4.99x or 5x there is sometimes a 0.01x difference and never more I have never ever hit cash out at a multiplier and gotten more then that exact one or that one plus 0.01x. so at 4.99x I hit cash out it then shows me a error saying wrong run and plane fly's away at 5.10x far more then the 0.01 possibly delay. So basically they refused to allow me to win and even the words wrong run? Then why had you taken my money if it wasn't on that run? only time it ever says wrong run if if you had a bet placed as if you didn't pressing that same button would place bet for the next round.

This happened again then with 3.00x I hit cash out then it flew away at 3.12 even bigger difference. Yet again basically refusing to allow me to win. So then that's theft as placed a bet I won as I chose to cash out in time so they need to honour the bet and pay me as cant change it after the bet when they lost that's not gambling once it was accepted they responsible to honour the term that if I press cash out before it flies they pay. Saying wrong run and not allowing player to cash out is cheating. If it flies away at 5.12 and I hit cash out anywhere up to and including 5.11 they lose they must pay. Cast close cash out at 5.00 when it flies away at 5.12 then it must be 5.00 but again can't change it after they have already lost. If that's the case can I change my mind about every bet I've ever placed and lost and get my money back please seeing that is the rules they wanna play by? This cannot be legal and they are cheating? How greedy can you be the house always has odds in thier favour and win far more then they lose now finally I get a win and still they don't pay? Surely they make enough without *****ing. Just be fair and pay the money you lost fair and square. And stop ignoring me and dragging your feet.