New product not working

Bought a Sunbeam smokeless health griller a few months ago and stored it - never used. I can't even recall from where I bought it and also don't have a slip. I wanted to use the product during last weekend for the first time. I unpacked and assembled according to instructions, plugged it in, switched it on but did not operate or no power indicator light coming on.<br> I logged onto Sunbeam website (contact us) and explained the situation seeking advice to remedy the situation I am in. I got a confirmation e mail that they received my mail and will be contacted in a few days. I got an e mail a day or two later but this confirmed that my complaint reached their offices in Canada?<br> Still looking for the manufacturer to advise on what can be done as I had no success on the website