Bad etiquette on bookings

Very late Sat 1 Aug Mr Joseph Malekutu secured accommodation causing a lot of after hours admin and expenses. At 1st the compliments poured in on our unit in Sanlameer. \My wife likes it"\""Wow very nice\"" \""Tnx for complimentary arrival goodies\""He did not want to book WCS as it was to expensive. We requested payment as all our guests do in CASH for late night arrivals. They could not make up their minds how many nights to book- Paid for 2. They needed blankets we advised in the cupboard. His car did not start-he SMS me..where can he get a taxi to WCS. After departure the cleaning co. advised me the stove top plate protectors were burnt-damaged. I questioned them they absolutely denied. When I advised them the damage will be paid from the key deposit and refund done with the slip of cost that is when the problem started. They admit damage Although I instructed them to read T&C's on wheretostay for info to avoid misunderstanding Nora attacked me in a very rude way. \""threaten with legal actions-did not read the T&C's on refund of key deposit AFTER the homeowner receive on the 25th of month levy invoice. Accusing me of taking advantage.. I forward her sms's to Desiree her event organiser"""