RK
Rameez K
1 reviews | Active since Nov 2023
28 Dec 2023, 18:54
Poor service and refuses to refund after not delivering
We purchased solar panels to value close to R60k from Sun Smart this year, they have not delivered as agreed within 7 working days, after multiple suspicious excuses, we then decided to cancel our order with them as we were exhausted from all the excuses. They agreed and issued us with a credit note. The company has since not refunded us. We are taking legal action against the company to recoup our funds. This has been an extremely disappointing experience as multiple others I have spoken to have had the same experience with this company.
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Rameez K's updateReviewer Update
28 Feb 2024, 07:17In retrospect paying for my batteries via Yoco I now realise the only reason my batteries were delivered was due to at that time Yoco had started refunding clients who had picked up this business’ irregular business practices. Hence if Sun smart could not prove the deliveries had taken place Yoco were refunding clients against Sun smarts will and they could do nothing about it. Even sent me the evidence of it stating someone else had done false purchases on another persons card meanwhile they were the ones doing these questionable things by taking payment but not delivering In the agreed time or at all. Also looking back now I realise that JCS had to ask my address again for second part of the delivery which means they got confused cos I was dealing with two sales channels as he stated, hence chances are I would’ve lost half of my battery order too if I hadn’t been dealing with him on two numbers and email. He kept saying after that only message on one channel cos mistakes happen, meaning he had made a mistake when he realised he actually fulfilled my order which he initially had no intention of, the delays and refusal to refund the panels order in my wife’s name is to make up for the fact that he actually didn’t get to score as he would’ve liked on that first transaction. Hence he states we were begging for an order when all the time he would say panels are being delivered daily, it’s a circus of a business that’s why the excuses are so far fetched when it’s clear how it should operate, payment made by client, then main supplier is paid and within a day main supplier notifies reseller to collect and have products delivered to the client directly, this talk of warehouses are all just excuses that if u look at all the different versions don’t add up, there are times he admits he has to pick it up at the main supplier then there are times he says it’s at his warehouse. Same with the delay tactics on the refunds, supplier has the money, then the supplier is waiting on him to refund the difference. That’s how his stories caught up to him cos he gave me different stores on each communication channel that it contradicted each other.
RK
Rameez K's update28 Feb 2024, 07:17
Reviewer Update
In retrospect paying for my batteries via Yoco I now realise the only reason my batteries were delivered was due to at that time Yoco had started refunding clients who had picked up this business’ irregular business practices. Hence if Sun smart could not prove the deliveries had taken place Yoco were refunding clients against Sun smarts will and they could do nothing about it. Even sent me the evidence of it stating someone else had done false purchases on another persons card meanwhile they were the ones doing these questionable things by taking payment but not delivering In the agreed time or at all. Also looking back now I realise that JCS had to ask my address again for second part of the delivery which means they got confused cos I was dealing with two sales channels as he stated, hence chances are I would’ve lost half of my battery order too if I hadn’t been dealing with him on two numbers and email. He kept saying after that only message on one channel cos mistakes happen, meaning he had made a mistake when he realised he actually fulfilled my order which he initially had no intention of, the delays and refusal to refund the panels order in my wife’s name is to make up for the fact that he actually didn’t get to score as he would’ve liked on that first transaction. Hence he states we were begging for an order when all the time he would say panels are being delivered daily, it’s a circus of a business that’s why the excuses are so far fetched when it’s clear how it should operate, payment made by client, then main supplier is paid and within a day main supplier notifies reseller to collect and have products delivered to the client directly, this talk of warehouses are all just excuses that if u look at all the different versions don’t add up, there are times he admits he has to pick it up at the main supplier then there are times he says it’s at his warehouse. Same with the delay tactics on the refunds, supplier has the money, then the supplier is waiting on him to refund the difference. That’s how his stories caught up to him cos he gave me different stores on each communication channel that it contradicted each other.