Caution

Good morning Emile Cloete, Kelderhof Estate

You have constantly been updated, you have been extremely rude to our female staff, then get your wife to call and make excuses that as a woman she feels you were not rude? 

Our staff give constant updates in the face of a very difficult few weeks of delays. Delays from factors out of our control. Not because of any fault of Sun Smart Solar.

If we are at fault we have no issue in apologising and we compensate. In this case your deplorable stretch of the truth does not warrant an apology. 

We continue to complete installations in the order they were booked and I would like you to explain how we can catch up 26 days of bad weather in the space of 6 days? 

Your caution is baseless, your unreasonable nature, rude manner and disrespect to our female staff and the threats you have made in order to influence our admin staff to shift your installation forward is evident in the WhatsApp messages. 

You went further to threaten our admin staff with social media reviews if they did not do your installation in an effort to once again force us to complete your installation ahead of other clients who booked before you. As we said before, we work in order of booking, we try adjust our program to take advantage of the weather when we can. 

We do not take baseless reviews lightly especially when our teams work 7 days a week to try catch up lost time caused by factors beyond our control.