YET AGAIN! VERY FRUSTRATING TO MAKE A RESERVATION!

I put through a complaint on 21 January with the heading \Very Frustrating trying to make a Reservation". Well I don't believe it nothing has changed still impossible to get through. I called at 10h55 held on until 11h10 and then left a message for an agent to call me back. It is now 2 hours later and still no one has had the courtesy to phone me back??!!! Your Call Centre is absolutely appalling and Management or someone with high authority needs to check this out as it seems there is a MAJOR problem?! Perhaps your CEO should try making a call to make a reservation and see what I am talking about - VERY FRUSTRATING!! I have also sent an e-mail to Samuel Maganya who attended to my complaint on Hellopeter the last time but have not had a reply from him either (maybe not in today??)? What on earth must one do to make a reservation??? Stressed and aggravated! As I mentioned before I am at work and cannot hold on for such long periods of time!!!!"""