MP
Michelle P

1 reviews | Active since Jan 2015

09 Mar 2015, 10:55

Wrong information, bad attitude and no response

I called 2 weeks ago to do a booking with Cabanas. Wrong rates was given to me. Spoke to the team leader who promised to listen to the calls and contact me the following morning at 9.00, and she didnt.Called again and asked for another leader. Spoke to Laurelle(supervisor) and she assisted me further. Did my booking with Laurelle. Was on holiday and there was no signal whilst doing payment on the Monday and called your call centre. They did an extension. Tuesday my payment was made and confirmation was sent through. I never received an response from anyone yet. Called Saturday and spoke to Nobuwami and she gave me attitude, also said that she will definitely get someone to call me today at 8.00 Nothing yet. Very disappointed with this service of such a professional place as they promote.Even better they cannot pick up my payment from last Tuesday. Sent an email 7 times with confirmation. So upset.<br>

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Replies (1)
Sun International
Sun International's reply10 Mar 2015, 13:37
Official
Hello Michygp85,

Dear Michelle Pillay,

Thank you for taking the time to Tell Us about your recent experience when dealing with our Customer Contact Centre.

We have forwarded your feedback to the Customer Contact Centre Management Team for further action.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Voice of the Guest Team