WORST SERVICE EVER

I am an time share holder when I signed the contract in 2015 I clearly marked on the contract I want a monthly levy payment option every single year April they suspend my account as they have me as a yearly option every year I have the same fight . Recently I logged a complaint again mid April the consultant then told me turn around time is 72 hours today is the middle of May still no call I even sent emails tried calling call center no answer .Hopefully one of the SO CALLED MANAGERS CAN GET OFF THERE ****S AND GIVE ME A CALL .