Worst Service Ever

<p>On Sunday12/3/17 we were booked into Cabanas and The Palace. The booking in at the Cabanas was done with a very unfriendly Receptionist. We then proceeded to the Palace for breakfast at the Country Club. The service there was incredibly slow and they were not busy at all. Our daughter and her husband, from Los Angeles, booked into the Palace and when trying out the airconditioner in their room, found that it was not working at all. They reported it and were told that Maintenance would fix it or them. Four hours later, they returned to their room and still the aircon had not been fixed. This resulted in the Manager being called and eventually, they were moved to a suite. Unacceptable for a 5 Star rated hotel. I was very embarrassed, as it was my son-in-law's first visit to SA and to pay the huge price for a room and not have the service you pay for, is not acceptable. My husband and I then also had an episode at the bar at the Cabanas, where we received something on our bill which we did not order and were told that there is nothing that can be done about it as it had already gone through the register. How is that possible? </p> <p>Whilst the renovations are ok, our overall experience was that the place now lacked the atmosphere of the past and we did not enjoy it as much as previous years. I doubt whether we will be going back there again any time soon.</p>