Worst experience of our lives!

<p>We are currently staying at Sun City - Cascades. We were here early today (13:00) and registered but were not able to check in. We went to have lunch at the lumo restaurant. After an hour none of the food was right and some not even ready. We went back to get out room keys and after more than an hour in the queue the rooms were still not ready. They put our stuff in storage and said sorry, come back later. Now, at 17:25 we are finally in our rooms. We wasted a whole day. And we PAID for this, but were just told, sorry. We have two small children and envisioned our day at the valley of the waves. Now, the kids are tired and we are fed up. We can basically sleep and then wake up just to check out. It has been a horrible, disgusting experience. There is not a chance that this could be a 5* hotel. The couch is stained and completely sunken in. The door scanner fell off when we opened the door. I am honestly DISGUSTED. And it's flippen expensive. I was looking SO forward at our Sun City weekend, but it has just been one nightmare after the other. We portered our own stuff and when we FINALLY got into the ONE lift that works, the porter was having a pull fight with my husband to try and get the baggage out saying he will bring it up later. I wish we never came here. I honestly am shocked at how this day has gone. We are staying in a 'luxury family' room. Hahahaha. There has been more luxury at an airport restroom. Sies!</p>