1 reviews | Active since Sept 2016

20 Sept 2016, 16:53

Worst experience ever

<p> From the time I first booked and enquired about services at the Golden Valley Country Lodge in Worcester, it seemed like, they don't want me to come. Responses to my emails were cold and it honestly seemed like I interrupted whomever's daily dose of soapies by sending in an email... and they can't wait for me to bother some other place...</p> <p> </p> <p>Being the eternal optimist, I still went regardless of how I first felt.. I should've stayed at home...</p> <p> </p> <p>Forgive me, but I literally spend R1000's every month at the casinos for the benefits which are offered and because of this, I feel that when I give you my ID and it's my birthday; that you'll say Happy Birthday and make me feel welcome... you don't behave asif you are doing me a favour by being there and you certainly don't reprimand my Mother for no reason, especially when she wasn't even speaking to you!</p> <p> </p> <p>I didn't want to make a scene, because the whole check in process just made me wonder why the hell am I there...I wanted to still make it a lovely memorable experience,but they don't give you a chance to???</p> <p> </p> <p>From the poor workmanship in the bathrooms (on the amenities), to dirty carpets in the rooms... the hotel was full, so not like one can insist on another cleaner room... we had to just endure...</p> <p> </p> <p>I was so looking forward to having a heavenly time away and even told my friends that I'll look to book a weekend away for us in next month... but now... it's not happening... I don't want to go to a place where i'll get upset and be even more irritated.</p>

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Replies (2)
Sun International
Sun International's reply21 Sept 2016, 09:46
Official

Dear Rene,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team

Best regards,

's update06 Oct 2016, 17:28
Reviewer Update

Hmmm... Interesting... neither my mother nor I even received as much as a call or email to apologise... Seems like Sun International don't care about how their staff treat their "Most Valued Guests"... I just got a sms earlier saying that they're offering me a 5 night stay at some hotel in Swaziland... Do these people realise how far Swaziland is from Cape Town?? Do they know how much it's gonna cost for 2 adults and 2 kids to fly all the way to there?!?!?

It's a lovely offer I would've probably accepted it, had they offered to take us there as well and returned us safely home...

To say that I'm disappointed in Sun International right now is a gross understatement... It's been 3 weeks since I've logged this and still nothing... Doubt they'll even be bothered with this reply.