GM
Gee M

1 reviews | Active since Nov 2011

10 Sept 2015, 16:08

Worm in my food!!!!

I have never been so disgusted in my entire life, I have no words to describe on how disappointed i am with the service and food i have received from the 5 star restaurant especially from the Chef. We ordered food and the Broccoli had a worm on it and i showed it to the waiter and he apologized and offered a compensation meal and sent back the plate to the Chef and the chef response was just UNACCEPTABLE he said that it is bound for vegetables or plants to have worms I didn't expect that excuse from 5 Star restaurant chef. He made the same dish without broccoli and still had to pay for the unfinished dish. The treatment was just unfair I had the highest exceptions from you, people pay a lot of money for food and yet feed them worms. The chef does not have the guts to face me, acknowledge and apologize but he decided give the lamest excuse i ever had, not even fast food <br> restaurant can give that excuse, it happened last week however it still feels like yesterday.

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Replies (1)
Sun International
Sun International's reply11 Sept 2015, 10:25
Official
Hello nelanig,

Dear Gee,

Thank you for taking the time to share your recent experience with us.

We will now be dealing with your complaint directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team