Victimised and treated unfairly too many times

i feel i am being victimised because I have complained about the marketing strategy at Sun International because I have spoken to so many different managers and yet they have not resolved any of my issues I asked for my total spend on gambling this year because the payout is bad and even because they sent my free stay late and there were no bookings they penalised me for complaining and did not give me again this is unfair I still go and gamble there..Management fail to realise that we are the customers.I have sent plenty emails and no response that would benefit me.Why cant i use my stay at Sibiya it is not my fault that Wild coast has no availability it is not free after all we gamble thousands to earn it.They call us for draws and yet people who hardly gamble win and they do not appreciate their customers. I'm fed up with poor customer service and reward programme and will not let it settle here after me complaining they did not get back to me I will take it further if i have to because I should be treated fairly.This is the limit start treating people they way they should be because of our money you have jobs.This time get someone who can relate to people call me after 12 pm