BP
Beverley P

1 reviews | Active since Dec 2017

10 Oct 2026, 12:37

Very poor service.

They gave our cabana away and said we had cancelled in April. Why would we do that. We went earlier to the vacation club desk to ask for the valley of the waves passes so we. Old go and swim and were ignored by the 7 people behind the desk, and then told we can't check in till 2. We didn't want to check in . We host a golf competition here every year for the past 41 years and book way in advance. They kept us waiting for almost 2 hours and had to find us another chalet. Then they were rude to us like it's our fault. We asked for proof of the phone call that cancelled the booking. Food is so expensive. Drinks even worse. Rooms have been renovated beautifully but the drains were blocked again. Golf is now too expensive for the guys to play. Chasing all the regulars away.

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