RH
Riaz H

1 reviews | Active since Nov 2015

26 Nov 2015, 05:40

Very Poor service

My family and I stayed at the cabanas for a 3 night stay over a weekend period. Firstly the hotel is undergoing lots f little construction projects all over the place which was very disruptive especially at the front where people walk on the pathway. No signage warning people of overhead drilling, etc. there were other workers laying down grass, others fixing paving etc..also the outside pathway lights from waterworld right to the front where the reception is was extremely poor, leaving the place DARK.<br> Secondly there was a massive ants problem in my room and on later inspection all over the hallways outside my room which I had to notify house keeping of at least 3 times of, each time the method used was doom, and a broom, leaving us to put up with the smell of doom for the night. After reporting it the seconf or third time I was told that I would be moved to another room, but was never moved. Room only cleaned by 2pm daily<br> Thirdly, I and many other halal eaters didn't have much of a selection at breakfast due to a non friendly halal setting which I thought was very poor considering you are an international brand. Overall didn't enjoy and probably won't return due to reasons above

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Replies (1)
Sun International
Sun International's reply26 Nov 2015, 09:24
Official
Hello Riazh@,

Dear Riaz,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team