Very poor and dishonest service

This is directed at the Sun City Vacation Club

Sent an email on the 31st to the Vacation Club with no response yet. Not even a courtesy apology.

“Dear Management

Yesterday 30 January 2026, we checked into The Reserve, 200 Hippo. Everything seemed fine except that the Aircon in both rooms were not working. The main reason for this trip (we haven’t been to Sun City/Vacation club for ages) was that it was my son’s birthday. We used to come often when the kids were younger. My wife has also been gravely ill the past eight months and was not feeling well yesterday afternoon, exaggerated by the heat. So, early evening we realised that the Aircon was necessary and called reception/housekeeping/control room to resolve this. Our plan was dinner as part of the birthday celebration. Half an hour goes by and nobody came, called again and was advised that somebody will come to have a look. Another half hour and nothing so we called back and were advised that they are looking into it. Then we get a call from reception to say, somebody did come out and gave a report back. We told them nobody came. We were then advised that technicians had come out a week ago and that these air conditioning units were not repairable. This is when I became agitated. How do they rent out a unit to unsuspecting guests who pay a fortune to come here knowing that there was a problem. We were then offered another unit, that we could switch to in the morning. But we said, this is not acceptable because although the rest of us could manage, my wife’s condition could not tolerate the heat. They then said we could move tonight. This was also daunting and such an inconvenience because everything had been unpacked. But we took up the option and moved to another unit after 8 pm. By then the evening plans were ruined, Mrs was not well and we went to bed. Kids went out and tried to have a good time but frustration levels were high. I must admit that this entire situation was most upsetting and the weekend got off to a nightmare start. I expect that this will be investigated and expect some sort of apology, explanation even refund/compensation for the troubles.”

Regards Prelin Nadar