very disappointing service

I made a booking via [URL Removed] for 05/02 - 08/02. Firstly you will be lucky if your call gets answered. My call has been transferred atleast five times and put on hold for atleast 10 minutes per call. All I wanted was to confirm my reservation so that I don't have issues upon arrival as well as finding out if the hotel can accommodate me for a shuttle service to & from the Pilansberg airport. After getting the run around & a 12 minute hold on the line, the lady at central reservations finally found my reservation however she states that no payment reflects and basically the attitude was that it's not their problem. She advised that I must contact my booking agent because I booked \third party\". I finally got a hold of them & they advised they will sort it out. I spent half of my day on my cellphone getting the run around. Still no feedback from the hotel. I called them again and the gentleman transfers me only to be getting cut off the line. The people who answer the phone at the hotel cannot comprehend in fluent english. To think this was a top class destination is by far the truth. It seems like customer service is not important to sun international. I will never book here again"