Vacation Club Nightmare Unit

Good evening/morning,

I am writing to you with great disappointment as we have tried to resolve all matters with the vacation club staff prior to writing this complaint.

We stayed at Vacation Club and the received a unit and service from hell.

1. Please note that the unit was still filthy when we arrived but made to look like it was cleaned. The dishes were thick with dirt and grimey and we had to wash everything before use. I think this defeats the purpose of having a serviced apartment. Even the coffee side table was dirty and there appeared to be red stuff in the bath tub. So gross. The couch has cigarette burns after 2 calls to get the unit attended to when the lady wanted to turn the seat over it was so filthy and brown that I wanted to gag. 2. Inventory was clearly not done because we had to call for an oven tray and then call again for oven gloves. And we told the reception each time we called! 3. We called possibly 18 times about the lounge TV not working where it kept switching off itself and kept saying no signal but if we switched the TV on and off at the wall then it worked. We called reception and then waited FIVE hours before some arrived. Firstly we had to call 4 times and visit reception and then we still had to wait a further 1 hour for the guy to come and only after we called after waiting another 30 minutes were we informed that he didn't care to write down the right unit and instead went to the wrong one. When the IT guy finally arrived just before 10pm (we logged a call at 5) he reset the TV. A minute after he stepped out the unit, the TV stopped working again with the same error by the time we ran after him we could not find him. We then called in the morning. 2 hours later still Noone arrived after I explained my frustration to the receptionist she promised to get back to me.. We go to reception and the lady behind the counter can only tell me she logged a call. We also tell her about the safe not working. 4. We then arrive back at the unit in the afternoon. The TV is now having a different issue. We call reception and we are told that it is a problem with the whole resort but it is technical difficulties. We then make a further 8 calls including to Betty who I keep explaining that the problem IS NOT the same!!! There is a problem with TV even though there is technical difficulties. AND THE SAFE HAS NOT BEEN FIXED 8 HOURS LATER!!!!! 5. The first night we arrive the shower door and cupboard doors are jammed and cannot be used. We had to call maintenance. 6. I take a blanket that we haven't used from the cupboard only to find dried **** or blood on it (sorry to be gross but that's what it looks like) !!!!!!! You are so disgusting. We pay to stay here on HOLIDAY and you are so lazy that you cannot replace the blankets. You let the same people use it!!! So dirty and unhygienic. 7. On day 2 finally after 4 phone calls and TELLING YOUR STAFF THAT INVENTORY WAS NOT DONE SOMEONE CAUGHT A WAKE UP AND SENT HOUSE KEEPING TO DO INVENTORY. What do you know. A lot was missing. But because someone was lazy to do their job in this unit we had to suffer. 8. I don't know whether we have a reject unit but we accidentally went up the wrong stairs to find cleanly swept stairs but our block is filthy! 9. There is bird **** all over the balcony chairs and it is disgusting that noone cleans it but you expect guests to sit on it!!!

We've spoken to Celo, Betty and Rosslyn amongst other people in between explaining the same thing over and over. Especially about the TV and we lost on what to do.

We've been coming to Sun City for about 20 years and this is by far the worst visit ever and I will not recommend it at all!! The service has completely deteriorated. It's my mother's birthday and I don't think I will ever leave an important occasion in the hands of Sun City ever again.