Utter lack of response to complaint logged 12/01/19!

Utter lack of response to initial complaint!

I write here now a second time, as I have had no feedback from the Sun Share team, nor the Guest relations Manager since my initial email to them on 12/01/2019.

This afternoon at 16:20 after nil response whatsoever in any form, I called the Guest Relations Manager, Mr Francois Du Toit, who stated he would look into it and get the appropriate people to respond! He could not advise on what the delay was in lack of response. If he was not the appropriate people, then who in heck are?!?!?!

Again this shows an utter disregard for any incidents that occur at The Palace as well as nonchalance about any complaints laid, including those emailed directly to Sun Share and the Guest Relations Manager!

One would think common courtesy of acknowledgement of complaint would be forthcoming, but not even that was displayed in my dealings thus far!

This shows me exactly what little regard you hold your clients in, as long as you get your money for people staying there and spending at your facilities, who cares what happens, right??

It's disgusting.