UNREAL they give you free play that doesnt exist

I received post from Grand west stating i have R100 free play on April 6th 2015 and when i went to the casino on the day the money did not load. <br> I went to MVG to enquire about this however the woman who i spoke with says i needed to bring the promo mailer with me to claim. <br> I moved about 1.5 months ago and didnt update my address with Grand west so my post still goes to my moms house. However this address is about 45 minutes drive away for me. Hence why i didnt collect. <br> I requessted to speak with a manager as I did not want to have come all the way to the casino for nothing. <br> I spoke with Harrison who say too bad nothing he can do. Which I find VERY unbelieveable as the slots attendents told me all they need to do is load the money onto the card. <br> I eventually asked him if there is anyone else i could speak to or complain. He got abrupt with me and asked me what i need to complain about, there is nothing to complain about. <br> I explained again the situation and why i didnt have the promo mailer, as i was not going to drive R100 plus petrol to get the R100 free play. <br> He tells me i can come another time and get free play but he cant help me! NOT IMPRESSED WITH THIS.