LF
Lynette F

1 reviews | Active since Aug 2014

22 Mar 2019, 19:35

Unpleasant-Noisy Stinky Stay

Wanting to get away for a night was only the beginning of the horrid experience. We checked in and couldn't sleep due to a beeping sound that couldn't be "fixed" we moved rooms at 1;:30 am. We could not shower in the new "room" as the shower drain wasn't cleaned and the smell was unbearable. We were told that we could go the another room to shower... which wasn't exactly ideal. We where then moved to room number 4. To make up for the experience we were given a complimentary nights stay - only to be put above the bar - so we had music from the bar that was loud we couldn't even watch TV. We were then moved to room number 5 - this time without even an apology ... and the shower in room number 5 still stinks !!! the hotel obviously has a problem with either the plumbing or the cleaning

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Replies (1)
Sun International
Sun International's reply25 Mar 2019, 11:31
Official
 Dear Lynette,
 
 Thank you for taking the time to write to us.
 
 We will now be dealing with your query directly through our internal channels.

 Kindly send your contact information to: *** 
 
 Please include the name of the property in your email.
  
 Thank you for giving us the opportunity to assist you.
 
 Kind Regards,
 
 The Sun Share Team