Unhelpful!

I made a booking via Hotels.com for a reservation at the Sun City Soho hotel.

When I received an email confirmation of my reservation, I realized that the travel dates are incorrect. I immediately (within 10 minutes) contacted Hotels.com to notify them of the travel dates and if it possible to change the travel dates or to cancel the booking. They in turn contacted the hotel to check if this is possible. The person from Hotels.com then told me that I have to contact the Hotel directly.

I called the Sun International central reservations team (which includes the Sun City Soho Hotel) directly who then told me such a query needs to go through to the actual Hotel. I called the Hotel and they asked me to contact Central Reservations. I explained where I have already discussed this and eventually I spoke to the Hotel staff and central reservations twice each in this last hour to help me cancel or change these dates. Eventually they told me to contact the tour agent (Hotels.com). I then contact Hotels.com once again and they in turn called the Hotel once again.

In the end, I am not able to change my travel dates or cancel my reservation. In this case, I will loose out any money paid to reserve this hotel booking which is basically 4 nights of accommodation at this Hotel.

I am left unsure as to who needs to sort this out and I am now left with accommodation which will not be used and money out of pocket!!! Pathetic service from the Sun City to send me running from pillar to post to get some assistance!