Unfriendliness and park spaces

Good afternoon, we checked into Royal Swazi on Sunday afternoon and I cannot say that we have met one friendly staff. Your front desk personnel need to be sent for customer service training and so does the front desk manager. We were out for the day, just got back to the hotel at 2:50, found vacant under cover parkings (not suite reservations, normal parking spaces) only to be told that they have been reserved. Who have they been reserved for and how much did they pay, surely this is a bribe. How can an open parking space be reserved, the attitude we received from both the guards and the Hotel Manager is atrocious. We called for the Hotel Manager and the lady at the front desk had this dazed look on her face, very unhelpful indeed. The Manager nonchalantly claims that the parking is for suites, we can read and we understand which were suite reservations. These parking spaces were not for suites, we parked under cover yesterday and we did not bribe anybody nor was it reserved.<br> <br> We have traveled to most of the Sun International hotels, this by far is the worst. We were at Lugogo Sun for Easter earlier this year, what a pleasure. Need to learn something from them