Unfair Booking Practice

<p>We had made a booking to stay at the Wild Coast Sun from 18 – 21 March 2017 in early January. The booking was made through Agoda online. Due to a technical glitch instead of the booking being for 2 adults and a child + a baby it charged us for only 1 adult. Obviously this is a family booking and one person would never have been selected. <br /> </p> <p>Since the booking I have been trying via Agoda and personally to contact the Hotel as well as Southern Sun Central reservations to get this resolved. But I keep getting pushed from one to the other. Agoda has agreed that the booking is refunded and redone correctly but central reservations is not allowing this. I am not asking to cancel the booking but to merely add my partner and the children at the same rate that we would have originally got the special for and for what I assumed I was booking for.</p> <p>Planning a trip and traveling to your hotels should be something to look forward to but there has been so much stress up to now. I have been constantly following up with no response. I am hoping to resolve this so we can start looking forward to our stay at Wild Coast Sun.</p> <p> </p>