********* Practices

My online booking for Wildcoast Sun was concluded on 26 May 2019 to check in 20 June. Called Sun International reservations desk to ensure booking in order as the last booking was an issue at the resort. Went into confirming with Sindile at reservations that my booking confirmation states breakfast is included with the stay. I have a printed confirmation of this which was generated via the Sun International booking site. She let's me know not such breakfast has been granted and she will escalate. She comes back to me at the end of the day to tell me take up with the resort as they have no dealing with it. I then proceed to call the resort and they say this issue sits with Sun International head office. I mean really now.... Where is the client service ethic in this practice. Needless to say I call back and speak to Sindiles manager who is somewhat more disempowered than she is. He tells me this is a marketing error and Marketing should fixed the site up..... I'm this time I have a black and white confirmation of the breakfast..... What am I missing here Sun International. This is pathetic service and a horid client service experience that you have people who are not capable of solving small issues.