1 reviews | Active since Jan 2017

22 Aug 2017, 16:08

Unacceptable standards for Sun international

There was several complaints at the time of book in, however my main complaint was being informed that they place uneaten or half eaten food back onto the buffets for other guests as their policy, 2ndly that we were checked into an occupied room (given keys and access to others valuables) 3rd the attitude of most of the staff was arrogant when assistance was needed I've complained at the resort prior to checking out and during the stay. Management have been emailed and contacted however after acknowledging the 1st email on the 8_08_17 there has been no response or assistance from Sun international

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Replies (1)
Sun International
Sun International's reply06 Sept 2017, 09:55
Official

Dear Trishka,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team