BH
Bradley H

1 reviews | Active since Mar 2009

14 Jul 2015, 16:05

UNACCEPTABLE GAMING PAYOUT

Having frequented casinos for over 38 years as a regular player, and a regular at Grand West ,since their opening, I understand fully, the opportunities of winning and losing.<br> <br> Having played on a 50c poker machine and losing R4000.00, the following day I played the same machine losing another R8000.00.<br> Note the machine had not paid the jackpot for over 1 month, (check the computer.)<br> To make matters even worse I went back every day for a week till yesterday (12/07/2015) losing another R8000.00 Yesterday alone.<br> Total loss at R39000.00 on a machine that only pays R8000.00 WITHOUT FAIR PLAY AT ANY STAGE.<br> At a loss of R16000.00 I queried the setting on the machine with the slots manager called Paul. Well his attitude was to leave the machine as I would lose more. Please explain how he knew this and he was certainly correct.<br> At about R31000.00 I requested a print out on how the machine was paying. and the result was SHOCKING TO SAY THE LEASET... R350 000.00 IN and nothing out ( this I was NOT supposed to see but shown non the less).<br> <br> THIS IS TOTALLY UN ACCEPTABLE AND I DEMAND AN AUDIT <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
Sun International
Sun International's reply15 Jul 2015, 10:48
Official
Hello bradh57,

Dear Bradley Hatton

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Voice of the Guest Team