UNACCEPTABLE AND DISSAPPOINTING

When we arrived at check in we were greeted by Johnny at reception who assisted us promptly and efficiently. There after it was down hill from there. When we arrived in our room it looked like it was infested with flies. I have photos as proof. After trying for 30mins to get through to reception, we resorted to swatting all the flies before leaving to the pools. When we returned our room was again full of flies, we then got hold of a cleaning lady who tried to assist in cleaning out all the dead flies. We reported to reception before leaving to dinner and also requested for blankets for our kids. When returning our room was again full of flies and by now we had refused to sleeping in the unsanitary room. The blankets had also still not arrived. We walked back to reception because no one answers the phones. Herman at reception assured us that he would call us in 5 mins to move us to another room after and hour which was now 10pm we walked back to reception all to be told by Herman and Jackie at reception that there was no rooms at any of the other hotels and no blankets. Our kids are currently sleeping with not blankets and it's ridiculous and unacceptable. How can there be no rooms during COVID-19???? We have wasted our evening on nonsense. No manager on site and on duty in the evening. Other guest were also complaining about no bedding for kids. Sun international has lost the excellent service it once was so famous for. visiting sun city has changed allot since the 8 years we were last years it is beautifully renevatored but the service delivery is extremely poor. If Cabanas is the budget friend option of the sun city resort chain at least make it worth the guest money to have a good experience considering how hard people work to be able to have such a holiday with their family's. It is now 11pm and still no blankets. We were told to log a complaint as hands were tied....unacceptable and so disappointing. On Sunday Morning we had no hot water to shower the Manager of the cabanas assured us that our room would be cleaned of the flies and the shower would be fixed. which it all was done but our stay was less then satisfactory and will definitely not be staying at the Cabanas again!