TIMES SQUARE CASINO, BLOCK PARTY TICKET ISSUE

I am a concerned MVG cardholder who receive an sms about block party tickets sms on the 20th, however i and my 2 nieces where ****** in this hectic festive season, i am here at TIMES SQUARE CASINO at enquiry MVG DESK, to find out how they can assist me they tell me NO SMS NO TICKETS, and the sms did not specify that we must produce it as proof, and on another thing how will i come here all the way from MABOPANE without knowledge of the sms tickets

Times Square Casino is failing US, we have been with Sun international from the ERA of MORULA SUN and never experience this kind of service regarding the shows, on the previous show we came here at 08h30 and we were told the tickets are finishes while the sms specified that the issuing will commence from 09h00 Miscommunication to the MVGs, False adverti*****t