Time square casino slots

Good day Hello Peter

As a loyal customer of Time square Casino the Maslow in Pretoria. we would like to issue a complaint against the casino. We all know winners know when to stop. With all due respect the saying should be winners know when to stop if they are winning! the past few time that we played the following happened. My self and my husband are relatively great customers and well known by the staff of Time square casino. Question : we are fond of playing dolphin tale. as we always do the free spins are an absolute must have and should occur maybe within a few spins. we would like this to be reviewed and questioned . As an example we won nothing and played from friday 320 000 and the casino claimed all the money we have from 80 000 atleast 1 free spin. mostly it ranged from 1-3 free spins. how ridicules . it feels like we were taken for all we had and that the machine could have been tampered with. like I say we are fond of playing dolphin tale. and usually get at least 3-7 free spins if we play at least 80 000 .this is the worst service received at the casino .not to even to mention the front desk staff at the hotel . We even called the Privé manager to come see what we meant about no free spins been given to us. and they just turned a blind eye. Sadly we lost all of our Money. and they can view our account we never won. they kept on taking more money. and out of anger and utter remors we continue to play because we know how dolphin tale works. and that there should have been a payout. but there is something fishy about the slots . how can you for example put 100 000 in the machine and nothing happens they just take everything. please assist.The most upsetting is when the privé managers arrived and we complained about this situation as they turn a blind eye their comment was that everyone was complaining about this matter.I am sure that alot will definitely be revealed when investigatoin is under way. Also the most frustrating and blood boiling matter is we could possibly sit a whole day infront of that machine and make nothing. then someone else that has been watching us will play our machine and make 100 000 of money from our plays? I am sure that loyal customers should not be treated as such .this is the worst experience for at least the last 7 months that we have continued to support them. it is as if they are claiming from the "high rollers" to make up for lost time. it feels like we have been unfairly treated. in more than one way.We get offered a room out of guilt that by actuall fact we payed for. how do you treat loyal customers as such.It came down to utter dissapointment and to a point were we played our points. the worst part is that we as loyal customers are not the only ones complaining. the whole point is for the entertaining is to be enjoyable but only if you get in return ? we only kept on loosing!!!!

We can supply our account numbers email: *** *** Acc 's : *** ***